Questions & Answers
e92pro Frequently Asked Questions
Deposits & withdrawals, football betting, responsible gambling, and technical questions — find answers to the topics players ask about most right here.
Whether you are a new player or a long-time regular at e92pro, this FAQ covers everything you need to know — from opening an account to making a withdrawal — all in one place. You can jump straight to any section you want to read: responsible gaming and self-exclusion, how to read football betting odds, support channels, withdrawal timeframes, and how to play smoothly on mobile. If you still cannot find an answer, our 24/7 Live Chat is available any time.
Self-Exclusion
If you want to temporarily stop gambling, contact e92pro's 24/7 Live Chat and request a Cooling-off period. During this time, access to your account and placing bets will be suspended. You will only be able to play again after the Cooling-off period ends and you have completed the reactivation process.
Cooling-off is a short temporary restriction lasting a few weeks, while Self-exclusion closes your account completely for a longer period — from 30 to 180 days. If you feel you are losing control over your gambling, you should choose Self-exclusion and request it through Live Chat.
You must be 21 or older to play on the e92pro platform. Account registration and deposits from players under 21 are not permitted. This rule is strictly enforced to protect players.
If gambling is causing you financial, relationship or mental health problems, request e92pro's Self-exclusion as soon as possible. You can also speak with a family member or a health professional. You can read responsible gaming information on the Responsible Gaming page.
If you want to set your own deposit limit, contact the support team via Live Chat and make the request. The limit you set will be applied immediately or within 24 hours. If you want to increase the limit, the change will only take effect at a later date.
Sports Betting
Decimal odds show a multiplier applied to the amount you bet. For example — if Team A has odds of 2.50 and you bet 10,000 Ks, you will receive 25,000 Ks if you win (including your original stake of 10,000 Ks). Odds of 1.80 means 10,000 Ks × 1.80 = 18,000 Ks returned.
Handicap betting creates a level playing field between two unevenly matched teams. If you bet on Team A with a -1.5 handicap, Team A must win by 2 or more goals for your bet to win. If you bet on Team B with +1.5, your bet can still win even if Team B loses by just 1 goal.
An Accumulator is a bet that combines 2 or more matches into a single wager. The odds for each match are multiplied together, so the potential payout is higher. However, if even one match loses, the entire bet is lost, which makes it less likely to win overall.
Once the match ends and the result is officially confirmed — generally within 30 to 60 minutes — bets are settled automatically. If you experience any payment-related issues, you can check and raise them via Live Chat.
At e92pro, Live Betting lets you place bets while watching odds change in real time during a match. Since odds can shift instantly depending on what is happening in the game, you should review the odds again before placing your bet.
You can bet on both EPL (English Premier League) and MNL (Myanmar National League) matches at e92pro. UEFA Champions League and FIFA World Cup matches are also available, and depending on the fixture, markets such as 1X2, goals Over/Under, and handicap are offered.
Customer Support
e92pro's Live Chat support operates fully in Burmese. Myanmar players can explain their issues in their own language and the support team responds promptly.
Having your e92pro account username, the approximate time the issue occurred, and a screenshot (if available) ready when you contact support will speed up the resolution. For payment-related matters, having the Transaction ID will make things even faster.
e92pro support is available 24 hours a day, 7 days a week — including public holidays and Wednesday nights. Whether it's 2 AM MMT (UTC+6:30) or any other time, you can reach us the moment you run into an issue via Live Chat.
There are 2 ways to get in touch — first is Live Chat on the website for instant responses. Second is email at [email protected], which is better suited for more complex matters. These 2 channels are the only official contact channels.
Yes — whether it's about the 200% Welcome Bonus or any other promotion, you can ask the support team directly via Live Chat. The team can also help you check your bonus balance, whether your wagering requirement is complete, and any issues with bonus percentages on your account.
Withdrawals
The minimum withdrawal amount at e92pro is 10,000 Ks. This limit applies to all methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Withdrawals below 10,000 Ks are not possible.
After a withdrawal request is processed at e92pro, funds normally arrive within 1 hour. Times may vary depending on the payment method and bank connection, but if it takes significantly longer than 1 hour, you can check via Live Chat.
Yes — when withdrawing, the KBZPay, Wave Money, AYA Pay, CB Pay, or bank account must match the name registered on your e92pro account. Withdrawals to third-party accounts or accounts under a different name are not allowed.
e92pro processes withdrawals 24 hours a day — including public holidays and night shifts. Even if you request at 11 PM MMT, it will normally be processed within 1 hour. Only direct bank transfers may vary depending on the bank's own schedule.
Once you receive the 200% Welcome Bonus, you can only withdraw bonus winnings after completing a wagering requirement of bonus amount × 10. For example — if you deposit 20,000 Ks, you receive a 40,000 Ks bonus, and you must complete 40,000 Ks × 10 = 400,000 Ks in wagering before you can withdraw.
Technical Issues
Android (Chrome) — tap the browser menu (⋮) and select "Add to Home screen". iPhone (Safari) — tap the Share button and choose "Add to Home Screen". This lets you use it like an app and open e92pro quickly at any time.
The e92pro website runs smoothly on mobile browsers — Chrome, Safari, Firefox — and you can play games, deposit/withdraw, and place Live Betting directly from your phone. No additional app download is needed.
On Chrome — go to Settings → Privacy and Security → Clear browsing data → select Cached images and files, then tap "Clear data". On Safari — go to Settings → Safari → Clear History and Website Data. After that, slow pages should load faster again.
e92pro works well on phones running Android 7.0 or above and iOS 13 or above. It is also recommended to keep your browser updated to the latest version. You can also access and play from a desktop PC or laptop.
First, check that Caps Lock is off and that your password is correct. Clear your browser cache and try again. If you still cannot log in, use the "Forgot Password" link on the e92pro Login page, or contact Live Chat for help.
Get in Touch and Get Answers
Still have a question you could not find in this FAQ? e92pro's 24/7 Burmese Live Chat team is ready to help at any time. Feel free to ask about payments, bonuses, games, or anything related to your account.
Open Live ChatLive Chat
24/7 Burmese-language instant response
[email protected] — for complex matters