Your Data — Our Responsibility

e92pro Privacy Policy

Q: Who do I contact if I have a privacy concern?

Email us at support@e92pro.im or contact us through the 24/7 Live Chat (Myanmar language) on the website. Our support team will handle all privacy-related enquiries with care.

This policy explains how e92pro collects, uses and protects the personal information you provide on the platform.

Introduction

This Privacy Policy ("Policy") governs the handling of personal information between us, the owner and operator of the e92pro platform (https://e92pro.im), and our players ("you" or "user").

e92pro respects the personal data of Myanmar players. We use SSL encryption technology to protect your data. Reading this policy will give you a clear understanding of how we manage your data.

This policy covers all e92pro services — including the website, mobile platform, Live Chat service and communication channels. By continuing to use the platform, you are considered to have agreed to this policy.

Last Updated: 30 October 2026

1 Types of Data We Collect

The e92pro platform collects the following types of data in order to provide its services—

1.1 Information You Provide Directly

Name, identity verification details and date of birth
Email address and contact information
KBZPay number, Wave Money number, AYA Pay number, CB Pay number or bank account details
Personal information provided during account registration

1.2 Data Collected Automatically Through Platform Use

IP address, browser type and language settings
Game play history and deposit/withdrawal records
Time spent on the website and pages visited
Device type and OS version
Data from cookies and similar tracking technologies

1.3 Data Received from Third Parties

Verification data from payment providers (KBZPay, Wave Money, AYA Pay, CB Pay, banks)
KYC (Know Your Customer) verification data
Data from security checks

2 Purposes of Data Use

e92pro uses your personal information only for the following purposes—

2.1 To Provide Our Services

To open and manage your account
To process deposits and withdrawals
To provide gaming software and Live Casino services
To provide Customer Support (Live Chat / Email)

2.2 For Security and Compliance

To prevent account theft, fraud, and money laundering
To meet KYC (Know Your Customer) requirements
To carry out responsible gambling policies
To fulfil legal obligations

2.3 For Platform Improvement

Website performance monitoring and fixes
To improve the player experience
To send you relevant service updates (you can opt-out)

3 Cookies and Tracking Technologies

e92pro uses cookies to help you get the most out of the platform and to improve your experience.

Types of Cookies Used

Essential Cookies: Required for the website to function properly — including session IDs, login state, and security tokens
Preference Cookies: To save your language preference and platform settings
Analytics Cookies: To understand what players prefer and to improve our services

You can disable cookies in your browser settings, but some features of the website may be limited as a result. To delete cookies, use the "Clear cookies" option in your browser settings.

4 Data Sharing and Third Parties

e92pro does not sell, rent, or share your personal information with third parties for commercial purposes. However, we may share only the necessary data in the following situations—

4.1 Service Partners

Payment processors — only to process deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay, banks)
Game software providers — only to deliver games properly
KYC verification services — to protect your identity

These partners may only handle data for their specified services and must maintain security standards that meet our guidelines.

4.2 Legal Disclosures

If a legally authorised authority requests data in accordance with the law, we are required to provide it. Where possible, we will notify you in such cases.

5 Data Retention Period

We retain data in accordance with the following policy—

While the account is active: Data is kept for as long as your account remains open
After account closure: Some data may be retained for as long as necessary to meet legal requirements
Financial records: Retained as required for financial auditing and fraud prevention purposes
Support communications: Retained for service improvement and to fulfil our accountability obligations

When data is no longer needed, it is securely deleted or anonymised.

6 Data Security Measures

e92pro applies technical and organisational security measures to protect your personal information—

SSL/TLS Encryption: All data transmissions are encrypted
Access Control: Only authorised personnel can handle your data, and all actions are logged
Financial Data Security: Payment data is protected using priority security technologies
Regular Audits: Security checks are carried out on a routine basis
Staff Training: Our staff are trained in data protection

That said, no data transmission over the internet can be guaranteed 100% secure. We commit to protecting your data as best we can using reasonable technical measures.

7 Your Data Rights

As a player on the e92pro platform, you have the following rights—

7.1 Right to Access and Request

You can request to see what data we hold about you. Contact Support via [email protected].

7.2 Right to Correction

You can request that incorrect data be corrected. Some data (e.g. KYC verification) cannot be changed due to legal requirements.

7.3 Right to Deletion

You can request that your data be deleted after any remaining legal obligations have expired. This decision means your e92pro account will be closed.

7.4 Right to Object

You can request to stop receiving marketing communications. Service-related notifications cannot be opted out of (e.g. deposit/withdrawal confirmations).

7.5 Right to Data Portability

You can request that your personal data be provided in a transferable format.

To exercise any of these rights, you can contact us instantly via Live Chat or send a request by email to [email protected].

8 Protection for Under 21s

e92pro does not intentionally collect data from or provide services to individuals under 21. This website is intended solely for adults aged 21 and above ("21+").

If we become aware that data from a person under 21 has been shared with us, that data will be deleted immediately. Parents or guardians are encouraged to use parental control software to restrict children's access to the website.

9 Policy Changes

e92pro may update this Privacy Policy from time to time, and any changes will be published on the website. Continued use of the platform after a revised policy has been published will be taken as acceptance of the updated policy.

For minor changes, announcements will be made on the website only. For major changes that significantly affect how your data is handled, you will be notified in advance via Live Chat or email.

10 Privacy Contact

If you have any questions, data requests, or concerns regarding this policy, you can contact the e92pro support team—

Email: [email protected]
Live Chat: 24/7 Live Chat on the website (Myanmar language support)

Our team is available 24/7 in Myanmar language and will take care of any data-related questions you have.

Questions About Data Protection

Here are answers to questions players frequently ask about data protection on the e92pro platform.

KBZPay, Wave Money, AYA Pay, CB Pay and bank-related data are protected with SSL/TLS encryption. Payment data is never stored on our servers — all transactions are handled through the secure platforms of our payment providers.

e92pro will never sell, rent or share your personal information with third parties for commercial purposes under any circumstances. Data is only shared with relevant partners where necessary to provide our services (e.g. to process payments).

Data is stored for as long as your account remains active. After your account is closed, data may be retained for as long as needed to meet legal obligations (e.g. financial compliance requirements). When data is no longer needed, it is securely deleted.

Yes, you do. You have the right to request access to, correction of, and deletion of your data. If you request deletion, your e92pro account will be closed and all data will be removed, except for any data that must be retained due to legal requirements.

Cookies are used to maintain your logged-in session, save your settings, and measure site performance. You can disable cookies in your browser settings, though some features of the site may not work properly if you do.

Changes will be posted on this policy page and the "Last Updated" date will also be updated. If changes significantly affect how your data is handled, we will notify you in advance by email or via Live Chat.

Email us at [email protected] or contact us through the 24/7 Live Chat (Myanmar language) on the website. Our support team will handle all privacy-related enquiries with care.